Bills are mailed out to customers every other month after the 15th, i.e. once every 2 months.
Payment is due by the 15th of the following month.
Payments can be made either in person with cash, money order, or check.
- At our kiosk using VISA and other credit cards.
- By mail with a check or money order.
- By calling 1-844-508-3523 with VISA and other credit cards.
- Online, via our payment portal, with VISA and other credit cards.
If your water bill payment hasn't been received by the due date, a Late Fee is added to your water bill and a Reminder Notice will be mailed to you.
The Water Service Reminder Notice will also include a deadline date to pay your bill to avoid having your water service turned off.
If your water bill payment has not been received by 5 pm on the day prior to the shut-off date or a prior payment arrangement has not been made by 8 am the day of the shutoff, your water service will be turned off and locked off, and an additional Shut-Off Fee will be added to your water bill.
Your water service will not be turned on until payment in full (bill amount plus shut-off fee) is received.
If a customer is unable to pay their water bill by the due date, they can call our office during normal business hours and ask for a "promise to pay" which will be accepted in most cases.
If the customer doesn't keep their "promise to pay", water service will be locked off with an additional shutoff fee without further notice, and this option becomes unavailable in the future.
For those customers who use online banking to pay their bills, please note:
Special Districts Administration staff suggests to avoid late fees and possible water service disconnections, start your online banking payment process as soon as you receive your bill. Many customers have waited too long, and by the time payment is received, their account has been charged an additional late fee. Please include your account number with the payment.